Heathrow’s CRISIS Meeting Report

From the meeting held on Thursday with HAL/APCOA over the Management of the Taxi Ranks.


In attendance:

Sean Taylor & Alison Crathorne APCOA; Andy Cameron HAL; Paul Brennan & Michael Calvey LTDA; Eddie Symes HATDU; Dennis Browne UNITE; Mark White LCDC.

Andy Cameron started the meeting by saying he had taken advice from Senior HAL Management prior to the meeting with the Trade and as much as they appreciated the Taxi Groups willingness to find a solution to the problems they were not prepared to allow Taxi Marshals/Reps to actively participate on Taxi Ranks.

However, did say he was happy for Taxi Marshals to advise and assist over local journeys/Fares Fair.

Sean Taylor offered additional ‘Attendants’ to help with trolleys etc. in and around the Ranks. He has also recruited an additional driver separate from Agents following an issue, last week, when there was no Agent on T4 during the morning rush hour on two occasions.

From our discussion we learned that NSL had lost the contract to APCOA back in early 2014 with the handover on April 1st (yes, really) with APCOA taking control of the Ranks on June 1st.

APCOA said they were unaware that 50% of Staff would leave even though they had changed the Terms and Conditions of the Staff. On June 13th, half the staff walked out without giving any notice.

We were told that there had been no wage reduction but rather a restructuring of the roster and shift patterns. Previously, the Agents had been self-employed; they are now employed and receive sick-pay and holidays.

There is, according to APCOA, no Labour cost difference. In fact, Sean was keen to point out that the average hourly working week of Agents is now less than before and there have been no staff cuts.

However, Dennis Browne, of Unite, was quick to point out that there had been a 50% Staff reduction on the Taxi Ranks by reducing the Agents from a Minimum of two to one.

Both Andy Cameron and Sean Taylor defended this position, but they failed to understand that the work levels could change at a moments notice with late flights or the HEX being suspended and that currently work levels are as low as most of the Cabbies have experienced in over 30 years.

To that end, we have asked for Facts & Figures to be supplied so that we can monitor the demand for Taxis and where those Taxis go. It was constantly pointed out by the Reps, that this is our business not HAL’s or APCOA’s and we are subject to TfL’s rules not Heathrow Bye-Laws.

Having discussed Wages and staffing levels, the Reps asked for copies of the Service Level Agreement. The conversation was difficult at times due to the current situation. It was eventually admitted that APCOA could be said to be in breach of their contract but Andy Cameron explained that he had put his own personal reputation on the line by backing Sean Taylor and had complete faith in both him and APCOA to resolve all the issues.

Again the Trade explained that that was why we were there and offering to help: that extra resources, over and above what had been suggested, was needed in the immediate short-term.

Again, Andy Cameron said that he was happy to discuss how we could constructively help but that he was going to decline our help.

Further discussion proved fruitless in that regard but the Trade have now offered to assist with monitoring Training to help get Agents up to speed and made a number of suggestions as to how to improve the situation.

Sean Taylor has listened to our criticisms and agreed to bring in additional resources, over and above those mentioned earlier and it was reluctantly agreed that the Reps would observe to see if there were any improvements and report back to both Sean and Andy at another meeting in a week’s time.

In the meantime Drivers can email (feederparkinfo@gmail.com) with information related to issues at Heathrow in future and the comments/pictures with be collated and relayed to the relevant Authorities.

If there is no obvious improvement in the service provided to us, then the Taxi Trade will have to look to pursue other avenues.

TfL, so far, have failed to show any interest in the situation on the Ranks at Heathrow, and have not attended meetings for years.

Darren Crowson said earlier in the week: “As you are aware Heathrow Airport Limited is responsible for the management of these taxi ranks and so it is for them to determine how the dispatch system operates, who they chose to act as marshals at the ranks or if they wish to relinquish control of the taxi system.”

This situation cannot continue and T&PH will be hearing from the Trade in the forthcoming week.

There was a further meeting held at the Airport by the Heathrow Taxi Group to discuss what happens next and to begin the process of agreeing an Agenda for the next meeting with HAL. If any driver has a concern, please contact the Group on the email:


heathrow Airport Taxi Trade Meeting Update


The Taxi Trade was represented by Michael Calvey & Paul Brennan of the LTDA, Michael Callis of HATDU, Micky Samroo and Dennis Brown of UNITE and Mark White of the LCDC.

Peter Cannon of the Club and Eddie Symes, Chairman of HATDU, were both unable to attend due to HAL’s change of time and date and their annoyance at such late change of notice was relayed to Andy Cameron of HAL, who apologised, saying it was due to unforeseen circumstances. This did not sit well with the Reps, who accused HAL of treating the Taxi Trade at Heathrow with contempt.

The meeting started off with an update on the handover from NSL to APCOA which has been extremely poor. The Heathrow Taxi Reps listened to an account from Sean Taylor, the Manager of APCOA, of how hard they had worked to recruit and train staff, after 50% of the former NSL staff walked out over a change in the terms and conditions of their working practices.

Sean Taylor, when challenged that the staff had been offered less favourable terms and conditions argued that this was not true. The new staff are now employed rather than self-employed; they work 4 day shifts and 4 off, followed by 4 night shifts. They now do 12 hours a shift instead of the previous 8 and the hourly rate has been cut from £10/hour to £7.40. They now get paid holidays and sickness entitlement.

Andy Cameron defended Sean Taylor, saying that the loss of the Agents had been unforeseen. When the Trade Reps pointed out that it wasn’t hard to see what would happen if you cut worker’s pay, he suggested we bring our crystal ball to the next meeting! The handover had been unbelievably poor. Previously when NSL took over from Meteor, the vast majority of the staff moved seamlessly from one company to another.

This time over 50% left to find employment elsewhere and on one occasion, it was reported that staff had walked out leaving Sean Taylor to cover Cab-in staff and process Driver’s credits.

Both HAL & APCOA were criticised over the effect this has had on the Taxi business at the Airport; pictures of large queues were given to illustrate the fact and the Reps said the situation was unacceptable and needed to be rectified post-haste!

Rank Agent recruitment continues and APCOA’s Alison Crothorne said training would be done both in the classroom and on the job to bring Agents up to speed. However, it was pointed out that this should’ve been done prior to the handover, not after it.

Sean Taylor told us he had excellent man-management skills and would turn the situation around as quickly as he could. However, the longer it takes him the more business we lose: the more customers walk away from Taxi Ranks to go and get alternative transport. It was pointed out that this is happening whilst Drivers are waiting for longer periods than necessary in the Feeder Park and earning less money.

HAL’s Andy Cameron did not take too kindly to the criticism but promised that improvements would be made. The Reps probed how this would be done, criticising both the training given, the staffing levels which are insufficient and also the quality of staff hired.

Reps asked to be given Service Level Agreements that two Agents would be on all Terminals at all times and that Minimum Standards for Agents include good spoken English. It was then agreed, by Sean Taylor, that all his staff would wear their HAL ID’s and numbered bibs or jackets for the purpose of Identification.

Eventually the meeting moved on after an hour on the subject. Taxi Movement Data and Operational Matters were discussed.

Figures for Feeder Park costs and contributions were asked to be supplied as the Mayor of London has a Consultation on Heathrow in September. Peter Cannon, the Club’s senior Rep who was unable to attend, has already been liaising with Colin Fox, from HAL’s Accounts department and more detailed information was promised to help analysis.

Rank issues were raised with Andy Cameron, who was quick to say that he was in agreement with the Taxi Trade and that something had gone amiss with his original instructions. The Reps were assured that the matter would be given the most urgent attention and the site, signage and access would be improved and information improved through liaisons with TfL T&PH’s Darren Crowson, the infrastructure and strategy manager.

What made this even more annoying is that London Assembly Member, Caroline Pidgeon, was asked in January, when she visited the Construction site to look at the Cab Rank.

Caroline Pidgeon, Chair of the London Assembly’s Transport Committee at Heathrow.
The meeting then moved onto Touting and Enforcement. HAL had been informed that there had been several instances of staff in Terminals seen putting work into cars or soliciting Car Companies in the Terminals by the Cab Trade Taxi Marshals. There were also accounts of Heathrow Express staff giving misinformation to Passengers that resulted in lost fares or people told to use the HEX only to find that they now faced a Taxi to their onward destination from Paddington that would have been cheaper in a Taxi straight to their original destination from Heathrow.
Complaints about HOTEL DESKS, HEATHROW AMBASSADORS in Purple Jackets and BAA STAFF were promised further investigation by Heathrow’s Neel Gohil, including one instance where it was reported that a Windsor Taxi was seen having a fare put into his Cab.

It was also pointed out by the LTDA’s Paul Brennan that computer screens in the new Terminal 2, actually allowed Passengers to use the internet free to book Heathrow Taxis that linked them to Car Companies in breach of the Law. Further investigations were promised by Neel, who said he would put a stop to it.

Mike Bristo, of Heathrow Police, then told the Trade of the work he has been doing since his return to working at the Airport. He explained that new Bye-Laws will be used to enforce SET DOWN points and both Taxi and Private Hire cars will be asked to move on after two minutes stopping the practice, mainly by PH and out of Town Taxis, of picking up from all 5 Terminals without using the Car Parks.

Mike has promised us more details of what to expect and about future operations so that Taxi Drivers will be aware and not fall foul of new regulations that will see Drivers asked for their licences on the Terminals before being checked against new computerised records at TfL that were brought in by John Mason and should identify the correct person driving any Taxi or PH vehicle.

Mike Bristo went on to tell the Trade Reps that he hoped to hold a number of Operations at Heathrow checking on Cabs every 6 weeks instead of the average every 6 months that has been the norm However, he went on to say that in order to do this he had to be invited on to Heathrow Airport. It was pointed out to Mike, that after some excellent work by the Club’s Peter Cannon, and additional questions to Siwan Hayward, Deputy Director of Enforcement at TfL, that TfL and Cab Enforcement do not need to be officially invited to enforce legislation appertaining to or on Hackney Carriage’s or PH in London.

Therefore, the Trade should see more robust enforcement at the Airport which Peter Cannon is monitoring along with the other Trade Groups. Mike Bristo was given the relevant information at the end of the meeting.

Following the meeting, both Paul Brennan and Mark Shulton of the Taxi Marshals have agreed to set up some web addresses so that individual drivers can help the Trade collate instances of problems at Heathrow, in order to put them to the Authorities. Details will be posted in the Trade Press and at Heathrow.

There will also be additional web addresses so that faults in the Taxi Feeder Park can be reported.

The Trade was told that there is due to be Surface Upgrade works due to Feeder Park Survey carried out in May: it was asked that the Feeder Park Exit be looked at due to increased traffic and visibility be improved. The conditions of Toilets/Canteen block including road surface, crossing, lights and fences will also be looked at and Paul and Mark will be recording incidents and faults for further reports.

Brief news was given about the Fuel Station, which has reopened: there should be more details at a later date.

Andy Cameron then proposed a review of conditions for Taxi Drivers Operating at Heathrow Airport. Peter Cannon is due to have further discussions before responding on behalf of the LCDC with regard to issues over mandatory Credit Card and other BAA Business proposals that included changes to the Local Journey system and compellability.

There are Consultations with the Mayor and TfL over Credit Cards and Heathrow Airport later in the year plus the London Assembly are holding an Investigation into Taxis and PH in London up until the end of September, with conclusions and recommendations made in December, so any response to HAL/BAA would be premature.

The Trade were asked to meet again in August to discuss Andy Cameron’s proposals but Sean Taylor said that he was unavailable on the suggested date, so we await a new one. However, that is unlikely to be before September as it’s the holiday season and there are other priorities with the City Hall investigation.

We have just heard today that Terminal 1 is to be closed down and vacuum packed due to the high amount of asbestos in the building. We await confirmation.

Mark White.


Taxi and Private Hire smartphone apps in London Letter to all drivers and private hire operators

Latest TFL press release :

This notice provides an update to all taxi and private hire drivers and private hire operators regarding the use of smartphone apps in London. The content of this notice has also been sent directly to all licensed drivers and operators.

The taxi and private hire trades play a vital role in London’s transport system, carrying over half a million passengers around the Capital every day.
I am conscious that the growth in the use of smart phones is changing the way many of us organise our lives, with passengers and drivers
increasingly using apps that serve London’s taxi and private hire market.

While apps offer tremendous potential benefits, TfL as the regulator has a duty to ensure that the way in which they operate complies with the licensing and regulatory framework in London. Over the last few months you will have seen a lot in the media about this, in particular about the Uber app, and I this note explains our current position on the use of smart phone technology.


As you will know, private hire vehicles in London are prohibited from being equipped with taximeters. However, it is not unlawful for a private hire operator to charge its customers on the basis of time taken and distance travelled in respect of journeys. TfL’s view is that smartphones that transmit location information (based on GPS data) between vehicles and operators, have no operational connection with the vehicles, and receive information about fares which are calculated remotely from the vehicle, are not taximeters within the meaning of the legislation (section 11 of the Private Hire Vehicles (London) Act 1998).
The main taxi and private hire trade organisations fundamentally disagree with how the law should be applied to the use of smart phones in this way. TfL has no specific vested interest in which interpretation is correct, other than that we would like clarity so we can regulate the industry and enforce effectively where necessary and appropriate.

In order for us to resolve this issue as quickly and fairly as possible, allowing all interested parties to make representations, we consider the most appropriate way forward is to invite the High Court to issue a declaration as to how the law should be applied in this area.

However, we are now aware that the Licensed Taxi Drivers Association (LTDA) has commenced private prosecutions in the Magistrates’ Court against a number of individual drivers who use the Uber app. These cases will delay the resolution of this issue as the High Court cannot be invited to issue a declaration while there are ongoing criminal proceedings. Nor will the private prosecutions provide a definitive legal position on this issue, as the decisions of one Magistrates’ Court are not binding on another.
Rather than resolving this issue quickly and fairly, we believe that the LTDA actions are prolonging the inherent uncertainty on this issue and are unfairly pursuing a small number of licensed private hire drivers which we are of the view is not in the public interest. It would be preferable for the LTDA to withdraw their private prosecutions and work with us to get the issues before the High Court as soon as possible in order to get a definitive resolution.
Record keeping and recording of destination

The Licensed Private Hire Car Association (LPHCA) assert that the regulations relating to record keeping for private hire operators require a destination to be recorded before the commencement of a journey on all occasions.
TfL is of the view that the law as it currently stands only requires operators to record a destination if a passenger specifies one at the time of booking and not otherwise. We do however agree that these regulations are unclear on this point. The power to make the regulations is now vested in TfL. We therefore intend to consult on potential revisions to the regulations to provide clarity and help ensure the highest standards of public safety and customer service are maintained. More details of this consultation will be publicised later this year.

Uber’s operating model

Concerns have been raised regarding the nature of Uber’s business operating model in London. While it is right that TfL takes into account the reasoned views of others as to how the law should be applied, our role as regulator is to reach an independent view of the law, without improper influence, taking into account all relevant considerations.

In April we carried out TfL’s largest ever compliance inspection and at the time of that inspection Uber met all requirements for a private hire operation in relation to record keeping. We have also been in extensive correspondence with Uber to understand precisely how their business model operates in London.
Following this review, we have reached the conclusion that the way Uber operates in London is in accordance with the law as it applies to private hire operators and specifically in the way bookings are accepted and invited. However, TfL is aware of one incidence where it appears that a driver may have carried out private hire bookings for Uber using a vehicle without insurance and that matter is being dealt with appropriately.

Technology continues to advance quickly and we will continue to monitor developments in way that the market develops in London to ensure that operators and drivers remain compliant.

I would like to emphasise that TfL continues to recognise, and defend, the important distinction between the services provided by taxis and private hire vehicles. TfL is therefore continuing to defend the right of taxis to utilise bus lanes in the ongoing litigation including at the European Court of Justice.

Leon Daniels
Managing Director – Surface Transport Transport for London

Posted in Uncategorized | 1 Reply

TFL update Re: Uber


Today I spoke to Garrett Emerson regarding TfL`s position with Uber and now the deadline that they had been given by TfL to comply had passed, what was the outcome, and had TFL indeed suspended Uber from operating?

Garrett Emmerson informed me that Uber had emailed TfL some 5 minutes to midnight on their deadline and had changed some of their terms and conditions that effect the relationship between Uber BV ( in Holland ) and their passengers in London.
At this point in time, TfL are still not 100% happy with this and said that although Uber are not far off complying fully with what they want and have asked them for some more information, they ( Uber ) will still be allowed to operate in London.

I mentioned the issue of the use of a meter in Uber`s vehicles and he said that this was an issue for the High Court to decide and that the LTDA had a case going before the courts on this matter.

I passed this information over to Steve Mc at the LTDA and he agreed with me 100% that in the next few days the date of the 2nd Demonstration will be announced to the Trade.

Also, TfL are in the process of taking an Uber driver to Court for not having no Insurance.

This news from TfL just reinforces our opinion that TFL are our Licensing Authority
without any Authority.
I look forward to seeing you back on the streets.

Grant Davis

London Assembly announces new investigation into taxis and mini cabs

Passengers are being invited to share their views on the service provided by taxi and mini cabs to help inform a new London Assembly investigation.

Assembly Members on the transport committee have announced a six-month investigation into passenger expectations of both trades, including the ease of booking a cab, fare levels and the accessibility of vehicles.

They will also examine whether Transport for London’s regulation of the trades is delivering the services users want and explore whether improvements need to be made.

Passengers, drivers and user & trade groups are being invited to help shape the investigation by sharing their views and comments with the committee.

Interested parties have until the end of September to submit detailed views, but AMs are asking for initial thoughts to be sent by June 30th so that they can inform a public meeting on July 9th.

At that meeting the committee will question user groups about passenger concerns.

A second meeting in September will hear from representatives of the taxi and mini cab trades and from Transport for London officials and representatives of the Mayor.

Questions to these groups will be based on the evidence heard at the July 9th meeting.

Announcing the investigation Caroline Pidgeon AM, Chair of the Transport Committee, said: “Black cabs are as synonymous with London as Tower Bridge and Big Ben. Alongside Private Hire vehicles they play an important role in providing a service to Londoners and visitors to our capital, particularly for those who don’t own their own car, have mobility impairments or work unsocial hours.

”Our investigation will focus on how both sectors can improve on all aspects of passenger service, including the vital issue of safety.

“We will want to see how the Mayor and Transport for London are responding to this changing environment and how they can improve their regulation of and services to the industries.”

Submissions should address the following three questions:

  • What are passengers’ views about taxi and private hire services in London including about the availability at different times and locations, safety and cost of these services?
  • How well are the Mayor, TfL and the taxi and private hire industries responding to passenger issues?
  • What more could the Mayor, TfL and the taxi and private hire industries be doing to improve taxi and private hire services in London?

and can be sent to:

London Assembly Transport Committee
City Hall
The Queen’s Walk
London SE1 2AA

or via email to: transportcommittee@london.gov.uk

Hailo statement take 3…

Over the past week or so there has been much discussion amongst drivers about Hailo’s application for a Private Hire licence. There has been some misinformation and even scaremongering. We’d like to take the opportunity to dispel the myths and set the record straight. We have spoken to literally hundreds of drivers personally and will continue the dialogue to get feedback and prevent people from getting the wrong end of the stick. Meanwhile, here are some answers to common questions:

Why we’re doing this

Today, passengers have a number of apps on their phone to get them a vehicle. If they choose a taxi but can’t get one on Hailo, it is a fact that they will open other apps that don’t offer taxis to get a car. That passenger may then be lost to the trade forever. By giving people a secondary option for a private hire car we are keeping that passenger on an app where taxis are the first choice.

When are we doing this

All that has happened so far is that Hailo has applied for a Private Hire Operators licence. It has not yet (as at May 28th) been issued by Transport for London. No launch date has been fixed.

Is Hailo going to be private hire only?

Of course not. We stress that taxis will continue to be front and centre of Hailo’s offering and the default option for the passenger.

What type of vehicles are you planning?

These are early days and our next task is to provide executive cars that corporate accounts have said they need in order to use taxis in their businesses, thus getting more of the corporate work that cab drivers have always told us they want.

Going forward, whilst taxis will be the first thing people see when they open up the app, we may offer a broader choice of vehicles as passengers and businesses require so that they keep using Hailo and thus have a smartphone app that has taxis as the first choice. More people using the app means more work for taxis.

How big will the fleet be and who will be driving these cars?

We are still finalising the details and will share them closer to launch, but taking some of your ideas on board already, if possible we would like to involve licensed taxi drivers – be they Knowledge students, existing drivers or ex-drivers.

Will this mean taxis get more corporate work?

Yes. Hailo is actively trying to win corporate business back to black cabs and we launched the Hailo for Business service recently to develop this faster. Corporate accounts want executive-class cars as part of their requirements – and winning business is much harder if we don’t provide this service – as radio circuits have shown.

Will Hailo send people who ask for a taxi a private hire instead?

No, if passengers request a taxi they will get a taxi. If there are no taxis available, then passengers can choose to look for another option.

Will Hailo be giving all the best/longer jobs to private hire?

No. Unlike the radio circuits, it will always be the passenger’s choice. If people ask for a taxi, they’ll get a taxi.

How is this affecting Hailo?

The data shows that Hailo continues to provide a very strong service and the overwhelming majority of drivers continue to take Hailo jobs as always. There is no doubt that some drivers have expressed their concerns about the move, and we respect this, but many realise that a stronger Hailo means more work for them and the taxi industry.

TfL to invite High Court to rule on taximeters


Transport for London (TfL), which regulates and licenses the taxi and private hire trades in the capital in the interests of passengers, is to invite the High Court to rule on whether smart phones that use GPS technology to measure the time and distance of a journey and then receive information about fares comply with current law on ‘taximeters’, which can only be used in London by taxis.

The rapid pace at which smart phone based technology has been developing in recent years has led to a need for clarity about what is required in order for apps to comply with the regulatory framework in London and to ensure there is a level playing field for all operators.

TfL has listened to the taxi and private hire trades, sought to address the concerns raised, and is taking the following action:

· To avoid any future ambiguity, TfL will hold a consultation with the trades on what amendments may be necessary to the regulations on recording particulars of private hire bookings, including journey destinations, to keep them clear and relevant in a changing world and to promote public safety.

· TfL set out its provisional view that smart phones used by private hire drivers – which act as GPS tracking devices to measure journey distances and time taken, and relays information so that fares can be calculated remotely from the vehicle – do not constitute the equipping of a vehicle with a ‘taximeter’.

· However, given the level of concern among the trade, and the fact that some of the legislation in this area is unclear and able to be interpreted in various ways, TfL is to invite the High Court to give a binding determination on this issue.

· TfL has carried out its largest ever compliance investigation – scrutinising Uber’s record keeping and business model. TfL has found that Uber meets the current requirements on record keeping, including in relation to ensuring its drivers hold the relevant licenses and insurance. TfL remains concerned about certain technical aspects of Uber’s operating model and this is being addressing with the operator.

This wide range of action by TfL is designed to ensure that taxi and private hire passengers can benefit from new technology whilst being assured that the highest safety standards are being maintained.

Leon Daniels, TfL’s Managing Director of Surface Transport, said: “We welcome developments that make life easier for passengers. As in many other areas of transport and retail services, apps can offer passengers the potential of better and more convenient services, but we must ensure that the highest standards of safety are being met.

“We have carried out the largest compliance operation in our history to ensure that the highest standards are being maintained. More needs to be done. We will consult with the trades to ensure the regulations are kept up-to-date. On the issue of taximeters, the law is unclear and we have taken a provisional view. We will be asking the High Court to provide a binding ruling. This is the sensible approach, and we hope that London’s taxi drivers and private hire drivers and operators will work with us to bring clarity on this issue