TfL announced late last year that it would undertake a DDA Review in relation to accessibility of London’s taxis by users of larger wheelchairs. Below is a brief overview of what will be published very soon.
TfL recently completed their comprehensive review of the disability and accessibility issues facing passengers using London taxis. The review clearly identified that increasing disability awareness among drivers would eliminate a lot of the current issues faced by disabled passengers. TfL will consult with all London taxi drivers to introduce disability awareness training. TfL will also introduce an improved complaints procedure that will make it easier for passengers with disabilities to provide customer feedback. TfL say they will continue to work closely with disability groups to monitor the effect of the mandatory driver training and the revised customer complaints procedure. TfL say they committed to providing a high standard of service to all its passengers.
Whilst TfL had hoped to complete this review by the end of March; unfortunately it took longer than they originally expected. A full report will be published very soon.
Further to this report the LCDC have been informed that TfL will not be reviewing the “CoF” (Conditions of Fitness) and the requirement for a turning circle will remain unchanged.