This letter will be sent out to all Vito Euro 5 owners.
EURO 5 VITO TAXI SERVICE MEASURE
Dear Mr/Mrs X (merge with address information)
At Mercedes-Benz UK we continuously monitor the performance of our vehicles, paying particular attention to any issues that could have an impact on vehicle or component reliability. Through these regular reviews, a modification has been identified which we would like to carry out on your vehicle at your earliest convenience.
During the conversion of your vehicle into a Vito Taxi, it was equipped with a rear wheel steer system (RWS), which was fitted by our engineering partners. This allows the Vito Taxi to meet the turning circle required by Transport for London. We have found that a component within the RWS, referred to as the “dogtooth”, may be susceptible to water ingress. Mercedes-Benz UK has been working very closely with our engineering partners and following extensive testing, a revised dogtooth, along with a modified cover and seal, have been developed.
The records held by KPM (UK) Taxis Ltd indicate that you are the owner of the above vehicle. On receipt of this letter, we would be grateful if you would refer to the enclosed list of participating Mercedes-Benz Commercial Vehicle Dealers, and contact the nearest or most convenient for you, quoting reference number 4650. The Dealer will arrange for the necessary work to be carried out on your vehicle, which takes approximately two hours, with minimum inconvenience to you. This work will, of course, be carried out free of charge.
We would like to apologise in advance for any inconvenience this action may cause and we would also like to assure you of our continued commitment to improving our product and our customer service. If you have any concerns or would like to discuss this work, please contact your local Mercedes-Benz Commercial Vehicle Dealer who will answer any questions or queries, or contact my customer service colleagues via email at email@example.com or via telephone, on 008009 777 7777. Should you no longer be the owner of this vehicle, please contact us with the details of the new keeper, so we may contact them regarding this measure.
Thank you for your assistance in this matter.
Network Service Manager
Mercedes-Benz Commercial Vehicles
Participating Mercedes-Benz Dealers:Telephone No:
KPM Mercedes-Benz LCV0207 375 1179
Mercedes-Benz of Brentford LCV0208 560 2151
Mercedes-Benz of Croydon0208 665 4540
Mercedes-Benz of Park Royal0208 896 1565
Mercedes-Benz of Stratford0208 221 4460
Orwell Truck & Van Colchester01206 751 550
Rossetts Commercials Crawley01293 652 560
Rygor Commercials Heathrow0208 890 8907
S&B Commercials Stansted01279 712 200
S&B Commercials Welham Green01707 261 111
S&B Commercials West Thurrock01708 892 500
SG Smith Croydon0208 665 7800
SG Smith Sydenham0208 659 3636
Sparshatts of Kent Ltd (Ashford)01233 610 400
Sparshatts of Kent Ltd (Dartford)01322 520 030
Sparshatts of Kent Ltd (Sittingbourne)01795 479 571
Sparshatts of Kent Ltd (Tonbridge)01732 370 920
Enza Motors (Manchester) 0161 2306808